Instagram Messages Are Not Loading, A Blank Screen Comes Up

Mustafa Kemal Erdem
Writer Mustafa Kemal Erdem 12 Minimum Reading

Instagram messages are not loading, the white screen problem turns into the stream could not be refreshed error after a few tries. This is what we call a chronic problem seen in most Instagram users.

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Instagram Messages Not Loading: Causes of Problems

Instagram messages getting stuck on the loading screen or the message not loading is a frequently encountered problem among users. The most common main reasons that cause this are:

Causes of Messages Not Loading Problem:

  1. Bad Internet Connection:
    • A slow or intermittent internet connection may prevent Instagram messages from loading properly.
  2. Outdated Application:
    • If your Instagram application is not in the latest version, it may cause performance problems, or it may also lead to the opposite situation. For example, the released version is not compatible with the version of your device.
  3. Corrupt Cache Files:
    • Problems with the application cache may prevent messages from loading.
  4. Intensive Use:
    • Extensive use of Instagram may cause messages to be delayed due to server loads. This is also related to reasons within the country or outside the country.
  5. Action Limitations:
    • Instagram may limit certain actions by users. In this case, loading of messages may be delayed.
  6. Account Sanctions:
    • One result of the account being penalized is that some features may not work properly.
  7. Unexpected Problems in Instagram Systems:
    • These are warning texts that occur frequently and are called chronic. Although the texts have changed more or less from time to time, frequent users are aware that these texts are the same as the old warning information.

Solution offers:

  1. Checking Internet Connection:
    • Switch to a strong internet connection or check your current connection. Take advantage of different connections and VPN service depending on the situation.
  2. Update the App:
    • Make sure the applications you use are up to date. Definitely check for updates in the app store.
  3. Clearing Cache:
    • Get rid of unnecessary data and problems by clearing the cache from application settings and device settings.
  4. Try During Less Busy Times:
    • Try messaging at less busy times, rather than during Instagram's busy hours.
  5. Checking Action Limitations:
    • If there are action limitations, wait by following the established rules.

If Instagram DMs Stuck on the Loading Screen: Ways to Troubleshoot the Problems

Instagram DMs getting stuck on the loading screen is a common problem among users. Here are the fix methods you can follow step by step to solve this problem:

Fix 1: Check Your Internet Connection

An unstable internet connection can cause Instagram DMs to get stuck on the loading screen. Test your internet speed, switch to another network if possible, and try Instagram again.

Fix 2: Clear Instagram Cache

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Instagram önbelleği zamanla sorunlara neden olabilir. Android kullanıcıları için Ayarlar > Instagram > ve buradan önce Önbellek ve denedikten sonra verileri sil yapın. iPhone kullanıcıları, uygulamayı uzun basarak kaldırıp tekrar yükleyebilir.

Fix 3: Update Instagram App

An outdated app version may cause problems. Or vice versa, a new version may not be compatible with the device.

Fix 4: Restart Your Phone

Sometimes the problem may be caused by the phone itself. Close Instagram, restart your phone and try again.

Fix 5: Wait Patiently

Instagram servers can be busy sometimes. Wait for a while and try again later.

Fix 6: Have You Reached Daily Limits?

Instagram may impose limits on daily message posting. If you have reached these limits, you can use a VPN or continue by creating another account.

Fix 7: Check Instagram Action Block

When you violate Instagram rules, your account's activities may be limited. If you are getting an “Action Denied” notification, use the support option of the app.

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Instagram messages not loading, blank screen problem

Start the Message Conversation in a Different Way

There is an alternative way to send a direct message on Instagram, which offers a different approach than the standard method.

  1. Go to Account Menu:
    • Open the Instagram app and tap the profile icon in the upper right corner.
    • From the menu that opens, go to “Account” or “Profile”.
  2. Open One of Your Posts:
    • From the account menu, go to the “Posts” section.
    • Select the post of the person you want to start a message with.
  3. Tap Send Icon Below Post:
    • Tap the post icon below the post you selected. This icon is usually an airplane icon and is used to send messages.
  4. Select the Contact and Send Your Message:
    • In the window that opens, select the person you want to send the message to.
    • Send your message by tapping “Send” or a similar button at the bottom.

Check Instagram Servers

One of the main reasons why Instagram messages are not working is due to problems with the company's own servers. If Instagram's servers are down or in a problematic state, you can follow the steps below to check and verify this situation:

  1. Check Out Downdetector:
    • Visit the Downdetector website in your browser.
    • Type “Instagram” in the search bar and observe the results.
  2. Check Instagram Status:
    • Downdetector provides a map and graph showing the current status of Instagram and other popular platforms.
    • If there is an intense increase in anger or interruption on Instagram, this will be observed via Downdetector.
  3. Follow on Official Instagram Accounts:
    • Check for current announcements on Instagram's official social media accounts (Twitter, Facebook) or blog page.
    • The company may share information about a possible outage or problem.
  4. Wait and Follow Updates:
    • If there is a problem with Instagram servers, Instagram official accounts or technical support usually explain this problem and work to solve it.
    • In this case, it would be best to wait and follow official updates.

Check Network Connection

Network connection glitches on your phone can cause problems with Instagram DMs. Below is a simple solution that you can follow step by step:

  1. Enable and Disable Airplane Mode:
    • Turn on “Airplane Mode” on your phone. After waiting a few seconds, turn it off again. This will reset the network connection on your phone and may help fix any issues.
  2. Make a New Connection:
    • Check your internet connection and make sure there is a strong signal. If there is a problem with your current connection, try switching to another Wi-Fi network or mobile data.
  3. Check Browser or Other Apps:
    • Check the internet connection through the browser or other applications on your phone. If these applications also have problems, there may be a general network problem.
  4. Restart Modem and Router:
    • If you are using a home Wi-Fi network, turn off the modem and router and turn them on again after a few minutes to restart the network.
  5. Check Your Network Settings:
    • Check the network settings on your phone. If you are using a private network, make sure you enter the correct Wi-Fi password.

Enabling Mobile Data for Instagram (iPhone Users Only)

Bu adımları takip ederek, iPhone kullanıcıları Instagram uygulaması için mobil verileri etkinleştirebilirler:

  1. Open the Settings App:
    • Find and open the “Settings” app on your home screen on your iPhone.
  2. Enter Instagram Settings:
    • Within the settings, scroll down to the “Instagram” option.
  3. Enable Mobile Data Passthrough:
    • In Instagram settings, find the “Mobile Data” or “Cellular Data” option. By enabling this option, you will allow Instagram to use mobile data.

After following these steps, your Instagram app will start using mobile data. You can now send and receive your Instagram DMs and other content over mobile data.

instagram messages not loading 2
Instagram messages not loading error

How to Force Stop Instagram (Android)

By following these steps, Android users can force stop the Instagram app:

  1. Find the Instagram App:
    • Find the Instagram app from your Android home screen or app drawer.
  2. Open App Information Menu:
    • Long tap or press and hold on the Instagram app. Then select “Application Information” from the opened options.
  3. Force Stop:
    • In the app information menu, tap “Force Stop”. This will instantly close the Instagram app.

Re-Login to Instagram

To solve the problems experienced on Instagram, you can try logging out of your account and logging in again. Here's how to do it step by step:

  1. Open Instagram App:
    • iPhone veya Android cihazınızdan Instagram uygulamasını açın.
  2. Go to Your Profile and Open Settings:
    • Tap the profile icon in the lower right corner of the Instagram home screen. Then tap the three-line menu icon in the upper right corner. From the menu that opens, go to “Settings” or “Account Settings & Privacy”.
  3. Log Out of Your Account:
    • Scroll down in the settings menu and look for an option like “Sign Out” or “Close Account.” Log out of your existing account.
  4. Login:
    • Re-login to your account by clicking “Sign In” again on the same screen.
  5. Try Direct Message Again:
    • After logging back into Instagram, try sending a direct message.

Use Instagram Web

If the Instagram messages not loading issue persists on their mobile app, you can follow the steps below to check and send direct messages using the Instagram Web service or browser:

  1. Go to Instagram in Browser:
    • Open your web browser and go to the Instagram official website.
  2. Login:
    • Enter your username and password to log in to the Instagram website.
  3. Go to Your Profile:
    • Go to your profile by clicking on the profile icon in the upper right corner of the page.
  4. Use Direct Messages:
    • On your profile page, you can open and send direct messages by clicking the message icon in the upper right corner of the page.

Disable Data Saving Mode

The data saving mode may be the cause of the problems you experience in receiving and sending messages on Instagram. To disable this mode, you can follow the steps below:

For iPhone:

  1. Open Settings:
    • iPhone’unuzdaki Ayarlar uygulamasını başlatın.
  2. Enter Mobile Services:
    • In the Settings menu, find and select an option like “Mobile Services” or “Data Connection.”
  3. Enter SIM Card Settings:
    • Select your main SIM card and disable the “Low Data Mode” toggle in this section.

For Android:

  1. Go to Settings:
    • Go to the Settings app on your phone.
  2. Select Network and Internet:
    • Find and select “Network & Internet” or a similar option in the settings menu.
  3. Enter Data Saver:
    • Find an option like “Data Saver” or “Data Usage” and disable the “Use Data Saver” toggle in this section.


Give Unlimited Access to Instagram

To grant unlimited access to the Instagram application, you can follow the steps below:

  1. Open Instagram App:
    • Launch the Instagram app on your phone.
  2. Open Information Menu:
    • Click on the profile icon in the upper right corner of the Instagram home screen. Then tap the three-line menu icon in the upper right corner. From the menu that opens, go to “Settings” or “Account Settings & Privacy”.
  3. Enter Mobile Data and Wi-Fi Settings:
    • In the settings menu, find and select “Mobile Data & Wi-Fi” or a similar option.
  4. Enable Unlimited Data Usage:
    • In this section, look for an option like “Unlimited Data Usage” or “Data Usage Limits.” Allow unlimited data usage by enabling this option.

Has Your Instagram Account Been Banned?

If you think your Instagram account has been banned, this can usually be due to the following reasons:

  1. Spam Activities:
    • If Instagram detects that an account is sending a lot of spam messages, likes, or comments, it may shadowban the account temporarily or permanently. In this case, you should pay attention to the warnings that Instagram sends you.
  2. Blocked Accounts:
    • Instagram may shadowban an account if it is reported or blocked by a particular user. A blocked account may limit interaction abilities on the platform.
  3. Rules Violated:
    • Violating Instagram's community guidelines, especially posting harassment, hate speech, or illegal content, may result in your account being shadowbanned.

Have You Been Blocked on Instagram?

If you have been blocked by someone on Instagram, you can check it by following these steps:

  1. Profile Control:
    • Visit the person's Instagram profile.
    • If you cannot see their profile, this person may have blocked you on Instagram.
  2. Attempt to Send Message:
    • Try to send a message to this person.
    • If your message cannot be sent and you receive an error, you may have been blocked.

Here are our suggestions for the Instagram messages not loading problem.

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